Frequently Asked Questions

To process a claim, we typically require the original death certificate, certified copies of the member and deceased's ID documents, and a burial order. You can submit these at your nearest branch or via email.

Most of our plans have a standard 3-month waiting period for natural death. For senior plans (Plan E, F, and J), the waiting period is 6 months. Accidental death is covered immediately upon payment of the first premium.

Yes, we have specific plans like Plan D, G, H, and I that are designed for extended families, covering up to 14 members depending on the selected package.

It is important to keep your premiums up to date. If a payment is missed, there is a grace period, but prolonged non-payment may lead to policy suspension or cancellation.

Many of our comprehensive plans include tombstone assistance or benefits. Please check the specific details of your chosen plan or consult with our team.